Remote Software Support

Remote Software Support Image

Remote Software Support

Cyberteam provides software support, using the SAFE and secure remote support agent software from 'Remote Utilities' which can be downloaded by clicking here: Datadean.Software.Support.Agent

How to arrange your remote software support

To arrange your remote software support, all you need is to create a support ticket using the Cyberteam Security Support Ticketing System and give us full details on how we can help you further.

How to begin your Remote Software Support

When your remote software support session is about to begin, start the downloaded 'Remote Utilities' agent software, and then email us the displayed Internet ID and the generated unique password to:
support @ and we will be able to connect to your computer and begin the remote technical support session.

How to end your Remote Software Support

When we have finished your FXMCSM software installation(s), for security you must close down the 'Remote Utilities' remote support application, and no-one, not even us will be able to access your computer.

Please Note

The remote software support information shown above is mostly generic and based on best-practice, therefore to get a better understanding on the technical support we can do for your business, all we ask is that you contact us, to discuss your needs, to support your IT systems, applications and data. Cyberteam Security Professionals are Microsoft trained and certified Software Engineers.
Click here to contact us